Inspinia Transforms Guest Experience at Amarande Hotel

Overview

Location: Ayia Napa, Cyprus
Year: 2021
Number of Rooms: 185
Product Utilized: INSPINIA Touch Panels & VRF Add-ons
Project Type: Luxury Hotel

Project Background

Amarande Hotel in Ayia Napa, Cyprus, aimed to elevate guest comfort and convenience through smart automation. Partnering with Inspinia Technology, they equipped each of the hotel’s 185 rooms with Inspinia 8" Touch Panels and VRF Add-ons, enabling guests to control lighting, shutters, temperature, and service requests seamlessly. The integration with Inspinia’s Guest Room Management Server allows centralized monitoring, streamlining operations and enhancing response times. This collaboration has transformed the guest experience, combining cutting-edge technology with exceptional hospitality.

Challenge

The hotel needed a reliable, flexible, and user-friendly solution to manage various room functionalities that would accommodate diverse guest preferences:

Providing Intuitive Environmental Control : The hotel required a solution that allowed guests to easily adjust room settings, including lighting, shutters, and temperature, without needing technical expertise. Balancing advanced functionality with user-friendly design was essential to ensure guests could comfortably personalize their room environment.

Enhancing Privacy and Service Efficiency : Privacy and service efficiency were key priorities. The hotel needed a system where guests could easily signal "Do Not Disturb" or request room cleaning with a "Make Up Room" feature. Ensuring seamless communication with housekeeping was crucial for maintaining high service standards and guest satisfaction.

Facilitating Quick Room Service Requests : The hotel wanted guests to conveniently request room service through the touch panel, directing these requests instantly to the appropriate service teams. Developing an efficient request-handling system that integrated smoothly with room service operations was essential to enhance guest convenience.

Balancing Comfort with Energy Efficiency: The VRF Add-ons needed to provide precise temperature control while minimizing energy consumption to align with the hotel’s sustainability goals. Implementing an energy-efficient solution without compromising guest comfort posed a significant challenge.

Achieving Seamless System Integration: Integrating Inspinia’s solution with existing hotel systems for HVAC, lighting, and guest services was vital for a cohesive guest experience. Ensuring reliable, uninterrupted operation across all systems required a technically robust and adaptable setup.

Solutions

INSPINIA 8” SQ Touch Panels

Each room is equipped with an 8-inch Inspinia Touch Panel, offering guests an intuitive interface to control various room settings.

VRF Add-ons

The VRF Add-ons provide precise climate control, allowing guests to set their preferred room temperature with high accuracy and efficiency.

Centralized Room Control

INSPINIA’s Centralized Room Control system enables guests and staff to manage lighting, climate, shading, and entertainment from one interface.

Automated Scene Control

Guests can easily adjust lighting, shutters, and select pre-set scenarios such as "Do Not Disturb" and "Make Up Room," as well as submit room service requests.

Results

Enhanced Guest Satisfaction

Guests enjoy seamless control over their room environment, accessing all functions—lighting, climate, shading, and entertainment—from a single, user-friendly interface. This convenience has led to increased guest satisfaction and positive feedback.

Improved Operational Efficiency

The centralized control system allows hotel staff to monitor and adjust room settings remotely, reducing the need for on-site visits and enabling quicker response times. Automated, occupancy-based adjustments also optimize energy use, contributing to operational cost savings.

Increased Staff Productivity

Automation of routine tasks allows hotel staff to focus on delivering high-quality guest services, while remote management of room settings reduces time spent on manual adjustments.

Energy Savings and Sustainability

With occupancy-based adjustments for lighting, climate, and shading, the hotel has achieved significant energy savings. Automated controls reduce power consumption in unoccupied rooms, aligning with the hotel's sustainability goals and reducing its environmental footprint.